Reference

Privacy Policy at 7game

This policy explains what data we collect, how we store it, and who can access it when you use your 7game account. We process information tied to your bKash, Nagad or Rocket transactions with care — availability depends on local law and eligible regions.

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7game Privacy Policy at 7game
PRIVACY HELP

How to Reach Us About Your Data

If you want to ask about the information we hold, request a correction, or ask us to delete your records, get in touch through any of the channels below. We respond to privacy-related queries with priority.

Team online

Live Chat

Open the chat icon inside your 7game account. Mention you have a data or privacy query and the agent will route you to the right team. This is the fastest path for account-specific questions about what information we hold or how to update it.

Email

Send your request to the support email listed on our contact page. Include your registered phone number so we can locate your account quickly. We aim to acknowledge privacy emails within one working day and resolve standard data requests shortly after.

In-App Request

Inside your account settings on mobile, there is a data request option. Tap it, choose the type of request — access, correction or deletion — and submit. The form auto-fills your account ID so the process moves without extra back-and-forth.

DATA HANDLING DETAILS

How We Protect and Manage Your Information

We take a layered approach to keeping your data safe. From encrypted connections to limited internal access, every step is about reducing exposure. Here is how each part works in practice across your 7game experience.

Encrypted Connections

Every page you load on 7game uses SSL encryption. Whether you are checking your wallet balance after a Nagad deposit or browsing live tables, the data flowing between your phone and our servers is scrambled so third parties cannot read it in transit.

Cookie Management

We use cookies to keep your session active and remember preferences like language. You can clear cookies through your phone browser settings at any time. Doing so will log you out, but no personal data is lost from your account record itself.

Account Security

Your login is tied to your registered phone number. If someone tries to access your account from an unrecognised device, we trigger an OTP verification step sent to that number. This adds a real barrier even if your password were exposed somewhere else.

Data Retention

We keep your account data for as long as your account is active. After you request deletion and we confirm it, personal identifiers are removed within a reasonable period. Transaction records may be retained longer where required by applicable regulations in eligible jurisdictions.

Internal Access Controls

Not everyone on our team can see your full profile. Access is role-based — support agents see what they need to help you, while payment records are restricted to the finance and compliance functions. Logs track who accessed what and when.

How to Request Changes

You can update your name, email or phone number directly from the account settings screen on mobile. For sensitive changes like switching your linked bKash number, reach out via live chat so we can verify your identity before making the swap.

Common Questions About Your Data Rights

Below are answers to the privacy questions we get asked most often. If something is not covered here, reach us through live chat or email and we will clarify.

We collect your name, phone number, email address and date of birth during registration. Device information like your phone model, OS version and IP address is also recorded automatically to help us deliver the right mobile experience and flag unusual login patterns.

No. Your mobile wallet PIN stays entirely with your payment provider. We only store the transaction reference, amount and timestamp so we can match deposits and withdrawals to your account wallet. The actual authentication happens on the bKash, Nagad or Rocket side.

Yes. Use the in-app data request form or email our support team. Include your registered phone number. We will compile the data tied to your account — profile details, transaction logs, login history — and send it to your registered email in a readable format.

Open the data request option in your account settings and select deletion, or contact live chat. Once we verify your identity, personal identifiers are removed. Some transaction records may stay on file if regulations in your eligible jurisdiction require retention.

This policy covers everyone who accesses 7game, but availability of the platform itself depends on your local law and eligible regions. If you access from a jurisdiction where use is restricted, the policy still describes how any data already collected is handled.

We do not sell or share your personal data with third-party advertisers. Your information is used only to operate your account, process payments through bKash, Nagad or Rocket, and communicate service updates. No marketing profiles are built for outside companies.

We use session cookies to keep you logged in and preference cookies to remember your settings. You can block or clear them in your phone browser at any time. Blocking session cookies means you will need to log in again each visit, but your account data stays intact.

All transactions run over SSL-encrypted connections. When you send a deposit through bKash, Nagad or Rocket, the reference data travels encrypted to our servers. Internally, payment records sit in a restricted database accessible only to the finance and compliance teams.

We notify you through your registered email or an in-app message whenever we update this policy. The updated version is posted on this page with a revision note. Continuing to use your account after the update means you accept the revised terms.

Inactive accounts remain stored under the same security measures as active ones. If we decide to close dormant accounts, we will notify you beforehand at your registered email. You can reactivate or request full deletion during the notice period.

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